Reports to: Volunteer Manager
FSLA Status: Exempt
Hour Status: 40 hours, may include some evenings and weekends
Location: Burnsville, MN

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About the Organization: Founded in 1970 by a group of volunteers, 360 Communities is a nonprofit organization which provides services to more than 16,000 people annually in over 40 locations in Dakota County, Minnesota. Holistic services include a network of five food shelves, two family resource centers, two domestic and sexual violence shelters, and two programs that support school success from birth to high school graduation. 

Our mission: 360 Communities delivers safety and stability that improves lives. 

Summary: The principal purpose of this position is to develop and oversee a strong and sustainable volunteer base and build strong relationships throughout the community to support the mission of 360 Communities. This role specifically focuses on volunteers within our Violence Prevention Program area and at our Partner Food Shelf sites. 

Essential Duties and Responsibilities

  1. Demonstrate commitment to the agency’s mission statement and core values at all times. The mission statement is “360 Communities delivers safety and stability that improves lives.”
  2. Work with the volunteer manager to increase volunteers through an effective recruitment strategy while enhancing diversity among volunteers.
  3. Meet individually with prospective violence prevention and food shelf partner volunteers, provide agency overview and orientation.  
  4. Process volunteer application paperwork and background checks at the direction of the volunteer manager.
  5. Partner with volunteer manager and site supervisors to ensure volunteers are appropriately trained.
  6. Coordinate the 40 hour Sexual Assault Advocate training.
  7. Connect volunteers with jobs that match their skills and passion and also fulfill a need within the organization.  If at capacity, offer other opportunities for involvement
  8. Provide ongoing communication with volunteers to ensure a positive experience and increase volunteer retention.  
  9. Complete departure paperwork and exit interview when a volunteer’s experience is finished related to violence prevention and food shelf partner volunteers.
  10. Provide ongoing communication with program staff to ensure volunteer commitment, fit, and satisfaction.
  11. Maintain accurate tracking and logging of volunteer information and hours into the database, ensuring volunteer information is current.
  12. Maintain positive relationships through site visits with remote sites, i.e. Lewis House and partner food shelves, which employ volunteers.
  13. Reward and recognize volunteers by working with the volunteer manager to plan annual appreciation events.
  14. Work collaboratively with volunteer manager to plan program evaluation activities to ensure continuous improvement of volunteer program.
  15. Assist in coordination of scheduling and staffing of community events, speaking engagements and volunteer fairs, communicate staffing needs as appropriate.
  16. Represent 360 Communities through public speaking engagements, at community events, and at volunteer fairs as needed, specifically as they pertain to volunteerism and related fundraising events
  17. Attend and participate in team meetings, trainings and community meetings as directed.
  18. Assist the volunteer manager in carrying out the Armful of Love program.
  19. Perform other duties and assume other responsibilities as the need is apparent or as requested or delegated.

Supervisory Duties and Responsibilities

  1. Responsible for directing, motivating, developing, evaluating and reviewing volunteers work in Violence Prevention Program area and at Partner Food Shelf Sites.
  2. Interview and orient new volunteers, or oversee those personnel processes for Violence Prevention and Partner Food Shelf Sites


Education and/or Experience 

  • Two or more years of training, education, or experience in the field of volunteerism.
  • Bachelor’s degree (B.  A.) from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Preferred experience working in an organization which provides crisis intervention and work related to domestic/sexual violence.
  • Computer skills, including Microsoft Word, Excel and use of database systems.
  • Preferred computer skills in Results Plus.

Professional Abilities and Skills

  • Interpersonal: Work with integrity. Ability to maintain confidentiality.  Understand and comply with professional ethics and standards of practice. Contribute to building positive team spirit and put success of team above own interests. Recognize accomplishments of other team members. Seek increased responsibilities. Look for and take advantage of opportunities.  Ask for and offers help when needed.
  • Work:    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited direction may exist.  Strive to continuously build knowledge and skills.  Display original thinking and creativity.  Include appropriate people in decision-making process.    Adapt to changes, delays, or unexpected events in the work environment. Ability to keep accurate and complete work records.   Support cost saving measures.  Set and achieve challenging goals.  Ability to provide supervision and coaching to support service volunteers.  
  • Time Management:  Prioritize and plan work activities.   Use time efficiently.  Arrive punctually each workday; complete assigned tasks within required time frame.
  • Communication:  Speak clearly and persuasively in positive or negative situations; listen and get clarification.  Present and interpret numerical data and written information effectively.  
  • Leadership:  Exhibit confidence in self and others. Inspire respect, trust and motivate others to perform well and fulfill vision.  Effectively influence actions and opinions of others. Accept feedback from others.  Provides vision and inspiration to peers and subordinates. Gives appropriate recognition to others. Displays passion and optimism. 

Certificates, Licenses, Registrations  

  • Must possess and maintain a valid Minnesota driver’s license.
  • Must possess Personal Auto Insurance limits of $100,000/$300,000/$100,000 or a combined single limit of $300,000.

Work Environment and Physical Demands

  • Typical office environment, exposure to fax machines and copiers, computers, scanners and printers.  
  • Employee is subject to minimal noise level.
  • While performing the duties of this job the employee is regularly required to walk, stand, sit, use hands to write, type, use computers and lift up to 25 lbs.
  • May require independent travel to other locations with unknown environmental conditions and noise levels. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A complete job description can be requested by e-mailing

360 Communities values racial, ethnic and cultural diversity. We strongly encourage diverse candidates to apply.

360 Communities is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance, protected veteran status or any other characteristic protected by law.

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